Orders
The main workspace. A dense, editable list with status filters and live counts — fix an address, switch courier, change payment or generate a consignment without opening anything. New Shopify orders appear the moment they are placed.
Features
Purpose-built screens for each team.
Sixteen workspaces, each designed around what one role actually does all day — not a generic table with the columns rearranged.
Order desk
Order detail
Everything about one order: items, addresses, payments, shipments, courier scan history and a full activity trail of who changed what.
Customers
Profiles with order history rolled up, so a repeat buyer with three unpaid returns is obvious before you ship the fourth. Blacklisting included.
Products
Your Shopify catalogue with per-location stock, search and filtering, kept current automatically.
Warehouse
Picking centre
A clean queue of confirmed orders waiting to be picked, single or in bulk. Nothing enters it until the desk has confirmed the order.
Packing station
Two modes: scan the order barcode to pack it, or scan every item to verify contents before the parcel closes. In item mode the order will not mark packed until everything has been scanned.
Dispatch
Dispatch & returns
Mark parcels collected and shipped, print load sheets for the courier, and process returns — full, partial or refused — with stock going back to the right location.
Courier cities
Each courier’s serviceable city list, cached and refreshable, so a consignment never fails at the counter for an unrecognised destination.
Accounts
Payments
Verify advances, credits and refunds per order. COD credit is applied automatically when the order arrives.
Courier invoices
Upload a settlement statement and see it matched line by line to your orders, with every unmatched row flagged rather than absorbed.
Reports
Invoice-wise courier payment reporting, net received per statement, and settlement status at a glance.
Management
Dashboard
What needs attention today: pending by operation, ageing buckets, packed but not dispatched, undelivered, waiting on returns. Every figure clicks through to the orders behind it.
Agent roster
Who is on shift and what each agent is carrying, with order assignment and workload balancing.
User management
Create users, assign roles, and override page or field access per person without changing the role itself.
Logs
Sync history and API call logs, so when something looks wrong you can see exactly what happened rather than guess.
Lifecycle
The path every order follows.
- 01 Order lands Webhook or sync
- 02 Auto-classified Address, payment, history
- 03 Confirmed By desk or by customer
- 04 Picked Picking centre
- 05 Packed Barcode or item scan
- 06 CN generated Courier consignment
- 07 Dispatched Collected and shipped
- 08 Delivered Tracking confirms
If the parcel comes back
- Returned
- Received back
- Restocked & credited
Controls
The mistakes it will not let you make.
Every checkpoint below is enforced by the system, not left to training or memory. This is where most of the money is saved.
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Nothing packs before it is picked
A parcel leaving with items nobody pulled off the shelf.
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No consignment without a confirmed order and a courier
Paying for a label on an order that was never going to ship.
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The city must be serviceable
Consignments failing at the courier counter and coming back to your desk.
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Item scan must complete
Wrong or missing items reaching the customer — caught at the bench, not on delivery.
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A multi-location order packs only when every part is packed
Half an order shipping while the rest sits in another warehouse.
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Invoices hold until advances are verified
Booking a prepaid order into accounts before the money was confirmed received.
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Shipped orders resist cancellation
A late storefront cancellation wiping an order that is already on a van.
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Staff decisions outrank the classifier
Automation overwriting a judgement call your team already made.
Access control
Nine roles, and overrides where you need them.
Access is additive and granular: a packer opens the packing bench, an accountant opens payments, and neither sees the other. Where someone needs an exception, an admin grants it to that person alone — without loosening the role for everybody who shares it.
- Admin
- Supervisor
- Orders agent
- Picker
- Packer
- Dispatcher
- Payments
- Customer support
- Viewer
See it running on your own orders
Tell us how many orders you ship a month and which couriers you use. We will show you the system handling them — not a slide deck.